SHHIP is a local non-profit agency serving low-income residents in Shasta and Tehama Counties. Although we help with PG&E bills and educate the consumer on most of PG&E’s services such as CARE, Medical Baseline, Balanced Payment Plan, etc., we are not affiliated with PG&E.
Call our toll free number at 1-877-801-7692 to request a HEAP (Home Energy Assistance Program) application. The application with instructions will be mailed to you within 2-6 business days. Read the instructions, complete the application and return it by mail with the required documentation.
Each completed and signed application must be accompanied by:
The HEAP instruction sheet provides detailed information on the types of acceptable income and energy bill documentation needed
The first thing you should do is contact PG&E to make payment arrangements and request an extension on your bill. Call our toll free number at 1-877-801-7692 and press option 2 or 378-6900 to request and application.
Owners and renters may apply. If you are a renter, both the renter/applicant and the owner need to sign the weatherization service agreement.
SHHIP can provide a one-time benefit payment every twelve months. Benefit payments are determined by the household size and income as well as out current priority plan.
Any person over the age of 18 who lives in the home full time may apply for assistance. The service address on the energy bill must be the physical address at which the applicant lives.
SHHIP trained technicians will assess your home and install energy efficient measures as needed. These measures will save you money and make your home safe as well as comfortable.
State guidelines require HEAP funding to be used for a customer’s current energy usage costs.
State guidelines require HEAP funding to be used for a customer’s current energy usage costs. If you are facing a termination of service due to non-payment of a deposit request, please call our toll free number at 1-877-801-7692 and press option 2 for more information.
We can provide payment assistance with the following:
Yes, call us at 530-378-6905 and press 5 to request an application.